How can we quickly troubleshoot this issue? With Goliath, we can view the network connection of the end user.
The problem can also be the performance on the VDA or a bottleneck in the internal network. The problem might sometimes be hard to diagnose for IT when end users say their session is sluggish, slow, and unresponsive. You can imagine if an end user is working from home in the attic on the Wi-Fi while the kids at home are streaming online video games and watching Netflix, the situation is not ideal. So, the quality of this connection is up to the end user.
This comes because, unlike in the office, the IT department does not control the internet connection in the end-user’s home. Dragging and dropping in the session do not work well due to the delay. When users experience latency issues, their session feels sluggish, they type words in the Citrix session, and the letters appear delayed on the screen. This is still possible, but we see one issue often coming back to the IT helpdesk this issue is, of course, latency. Now that the pandemic is mostly over, most people still want to work (part-time) from home. People could stay safe and work from home without missing a beat. This made Citrix solutions a great match during the pandemic.
The slogan of Citrix is, of course, to work everywhere and from any device. This blog will look at the Goliath Technologies monitoring tools to help quick troubleshooting, monitoring, and self-healing automation. With all this complexity, it’s essential to have the correct troubleshooting, monitoring, and self-healing automation tools. And the front end can be equally complex with VDA’s running in different parts of the world and the cloud and on-premises hybrid.
CITRIX WORKSPACE ESSENTIALS LICENSE
Citrix environments can be highly complex with multiple back-end components like Storefront, Netscalers, Delivery Controllers, FAS, License servers, Cloud Connectors, and databases.